I'd be interested in the details too.
and by the way, when you call one of those help lines, your first question should always be: "Where are you?" and your first statement following that should be" "I would like to speak to someone in America/Canada, please"
You may have to wait for a bit longer, but there are locals that 'help' too, and by bringing your business home, you are benefitting us all.
I have been doing this for several years!
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